Medical Evacuation

This is covered under Section B of the policy wording, and is where we arrange for you to be evacuated to the nearest suitable medical facility, or if need be, repatriated back to your home country. You should be aware that Specialty Group Ltd (S.A.S.) are solely responsible for all decisions on the most suitable, practical and reasonable solution, and you should not attempt to find your own solution unless you have prior authorisation from S.A.S.

For Medical Evacuation claims

Contact Specialty Group Ltd (S.A.S.) as soon as possible on one of the following:

• Telephone: +44 (0)20 7902 7405
• Fax: +44 (0)20 7407 9206
• Email: assistance@specialty-group.com

Please ensure you have your policy number and dates of insurance coverage with you as you will be asked to provide these details as proof of your coverage with us.

Personal Accident / Medical Expenses

Coverage for Personal Accident is provided when you sustain a bodily injury occasioning death or permanent total disablement. This is covered under Section A of the policy wording. Any other illness or injury sustained can be claimed under Medical Expenses, covered as part of Section B of the policy wording.

For Personal Accident or Medical Expenses claims

Click here to download a claim form. Print and send the completed form along with any relevant original documentation to:

• Specialty Claims Services
• PO Box 51541
• London SE1 0XU
• United Kingdom

• Telephone: +44 (0)20 7902 7405
• Fax: +44 (0)20 7407 9206
• Email: assistance@specialty-group.com

Please ensure you have your policy number and dates of insurance coverage with you as you will be asked to provide these details as proof of your coverage with us.

What documents do I need to make a claim?

When you submit your claim, you have to provide certain documents for us to be able to assess and settle your claim. You will need:

• Your policy number (you can find this on your policy certificate)
• Any relevant receipts that you intend to claim against.
• Any police or medical reports where relevant.

How long will it take to process a claim?

This often depends on how quickly you can get the required documents to us. Once we receive all the documents a claim is normally processed within 10 working days.

How are claims paid?

We will pay all claims in US dollars and the rate of currency exchange used is the rate at the time you incurred the expense.

Political Evacuation

This is where your employer makes the decision to remove you from the country you are temporarily residing in as part of your employment due to the deterioration of the security environment in that country or location. This may also include relocating you back to that country if and when it is considered safe to do so. This is an optional benefit under Section C of the policy wording, and you must have paid the relevant additional premium for this coverage when purchasing the policy in order to claim.

For Political Evacuation claims

Contact Specialty Group Ltd (S.A.S.) as soon as possible on one of the following:

• Telephone: +44 (0)20 7902 7405
• Fax: +44 (0)20 7407 9206
• Email: assistance@specialty-group.com

Please ensure you have your policy number and dates of insurance coverage with you as you will be asked to provide these details as proof of your coverage with us.